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Accountability: It is more than a ME problem.

Accountability: It is more than a ME problem.

A big concern raised by employers today is often times the lack of accountability across their organization. Many times organizations implement a training session in an attempt to change behavior. Something I always bring up is that “skills building alone” does not change behavior. In my experience, there are some excellent ways skills building (training) can address leader behaviors and practices in a workplace. And, training will result...

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Exceptional Customer Service?

Exceptional Customer Service?

The Golden Rule is an ethical code that states one has a right to just treatment, and a responsibility to ensure justice for others. This comes from the proverb “do unto others as you would have others do unto you.” Customer service should be as routine as paying your bills or ordering office supplies. It doesn’t have to be elaborate to make an impression. Often it’s the small things that customers remember: a phone call returned on time,...

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