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The Skinny on Minimum Essential Coverage Plans: Are They Right For You?

The Skinny on Minimum Essential Coverage Plans: Are They Right For You?

Minimum Essential Coverage (MEC) plans or “skinny plans” may not be new, but they’re making news. In fact, 16 percent of large employers intend to offer one in 2015. These limited protection coverage plans have both pros and cons. How do you know if a MEC plan could be an option for you? Minimum Essential Coverage (MEC) plans or “skinny plans” may not be new, but they’re making news. MEC plans generally cover preventive and...

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Explanation of Benefits (EOB) 101

Explanation of Benefits (EOB) 101

An Explanation of Benefits, or sometimes referred as an EOB is a document sent by an insurance provider to an enrollee and the enrollee’s healthcare/dental provider.  An EOB is produced in response to a claim for services.  It contains important information regarding the payment responsibilities of both the insurance company and the patient.  An insurance company is required to send an EOB to both the patient and their provider.  An EOB...

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Customers are King… Minus the Angry One.

Customers are King… Minus the Angry One.

Of course my title is a joke!  Our account team has said that exact phrase many times though.  You know that if you interact with any sort of B2B or B2C business customer interaction will come into play at some point.  Our agencies life-blood is our clients.  We deal directly with employers and employees everyday as the go between from the insurance company.  Here are some keys to success in dealing with those “dissatisfied” folks.  I...

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7 Habits of A Highly Effective Broker

7 Habits of A Highly Effective Broker

One of the first books I spent the time to read once I stepped into the Agent/Broker world was 7 Habits of Highly Effective People by Stephen Covey.  Although at a younger age this book made a rather low impact on in my professional life I can now see the full “pendulum effect” it has had many years later.  While revisiting the book over the last few weeks it struck a chord how the seven “habits” Covey wrote about could impact a employee...

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5 Communication Keys to Helping Employees Understand Benefits

5 Communication Keys to Helping Employees Understand Benefits

As an employer and employee you know how difficult understanding your benefits can be.  Especially when the insurance renewal comes up yearly and changes are made to the company plan.  I saw this article several weeks ago from a vendor blog.  I think it really puts all of this in perspective quite well.  Check it out! A lot has been written about the need to provide employees with benefits information so they can make educated benefits...

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Exceptional Customer Service?

Exceptional Customer Service?

The Golden Rule is an ethical code that states one has a right to just treatment, and a responsibility to ensure justice for others. This comes from the proverb “do unto others as you would have others do unto you.” Customer service should be as routine as paying your bills or ordering office supplies. It doesn’t have to be elaborate to make an impression. Often it’s the small things that customers remember: a phone call returned on time,...

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